Privacy Policy

Last Updated: June 25, 2026

Avenue Group CRM (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our CRM platform and WhatsApp Business integration.

1. Information We Collect

Contact Information: Name, phone number, email address
Communication Data: WhatsApp messages, chat history, conversation logs
Property Data: Property inquiries, valuations, and interests
Usage Data: How you interact with our platform

2. How We Use Your Information

To provide and maintain our CRM services
To respond to your inquiries and property requests
To send you property updates and notifications
To improve our services and customer experience
To comply with legal obligations

3. WhatsApp Business Integration

When you communicate with us via WhatsApp:

We process messages through the Meta WhatsApp Business API
Message data is stored in our secure CRM database
We use this data to provide property services and support
Your conversations are encrypted and securely stored

4. Data Sharing

We do not sell your personal information. We may share data with:

Meta (WhatsApp): For message delivery and API services
Service Providers: Who help us operate our platform
Legal Authorities: When required by law

5. Data Retention

We retain your data for as long as necessary to provide our services. You can request deletion at any time.

6. Your Rights

Access: Request a copy of your data
Correction: Request corrections to your data
Deletion: Request deletion of your data
Opt-out: Unsubscribe from communications

7. Data Security

We implement industry-standard security measures including encryption, access controls, and regular security audits.

8. Contact Us

For privacy questions or data requests:

Email: privacy@avenuegroup.com
Phone: +254 711 000 111
Address: Avenue Group, Nairobi, Kenya

9. Data Deletion Requests

To request data deletion, use our deletion form at:

https://your-domain.com/api/v1/facebook/data-deletion

Or contact us directly.

Privacy-policy