 Routine Inspections: Regular checks of the property to identify and address issues
before they become major problems.
 Preventive Maintenance: Scheduled tasks to prevent equipment and systems from
failing (e.g., HVAC servicing, roof inspections).
 Corrective Maintenance: Repairs needed to fix issues that have already occurred.
 Emergency Maintenance: Immediate actions required to address urgent issues that
could affect tenant safety or property integrity.

 HVAC Systems: At least once a year, preferably before the start of peak seasons
(summer and winter).
 Plumbing: Inspect annually for leaks, and check water heaters and drains regularly.
 Electrical Systems: Annual inspections to ensure safety and functionality.
 Roofing: Inspect biannually and after severe weather events.

 Online Portal: Use a property management software with an online maintenance request
system.
 Clear Communication: Set expectations for response times and provide tenants with a
process for submitting requests.
 Track Requests: Maintain a log of requests and follow-ups to ensure issues are
addressed in a timely manner.

 Seasonal Tasks: Tasks related to specific times of the year (e.g., cleaning gutters in the
fall).
 System Checks: Regular servicing of HVAC, plumbing, and electrical systems.
 Exterior Maintenance: Landscaping, exterior painting, and repairs.

 Hire Qualified Contractors: Work with licensed and insured professionals.
 Get Multiple Quotes: Obtain quotes from several contractors to ensure competitive
pricing.
 Review Work: Inspect completed work to ensure it meets quality standards.

 Review Lease Terms: Check the lease for any clauses related to late payments and
enforce them as needed.
 Communicate: Discuss the issue with the tenant to understand their situation and see if a
payment plan can be arranged.
 Legal Action: If necessary, follow the legal process for eviction or collection as outlined
by local laws.

Most property managers provide regular reports on rental income, expenses, and property condition. The frequency of these updates can vary, so discuss your preferences and expectations with your property manager.

Property managers typically offer
multiple communication channels, such as phone, email, and online portals. Establish the
preferred method of communication at the outset to ensure smooth interactions.

Property management companies typically provide regular updates on property performance, financials, and maintenance issues. The frequency of these reports can vary, so discuss your preferred reporting
schedule with your property manager.

Most property management companies offer multiple communication channels,
including phone, email, and online portals. Establish a preferred method of communication to
ensure efficient interaction.

How often will I receive updates on my property? Property managers typically provide
regular updates through monthly or quarterly reports. These reports include financial summaries,
maintenance updates, and overall property performance.

Establish a preferred communication method at the beginning of the relationship. Most property managers offer multiple channels, including phone, email, and online portals, to facilitate efficient
communication.

The best way to communicate with a property manager depends on your preference and their available options. Common methods include phone calls, emails, and online portals. Establishing clear
communication channels at the start of the management agreement is important.

Property managers have procedures in place for handling emergencies, including 24/7 contact options for urgent issues. They coordinate with emergency repair services or contractors to address critical situations promptly and efficiently.

Market Research: Compare rental prices for similar properties in your area. Tools like
rental market reports or websites like Zillow and Rentometer can be helpful.
Property Features: Consider the amenities, size, and condition of your property. High-
end finishes and additional features can justify higher rent.
Professional Appraisal: A property management company or real estate agent can
provide a detailed rental valuation.

Curb Appeal: Maintain the exterior, including landscaping and paint.
Interior Upgrades: Modernize kitchens and bathrooms, and consider new flooring or
fresh paint.
Amenities: Offer desirable features like in-unit laundry, smart home technology, or a
well-maintained communal area.

Property managers typically provide regular updates through monthly or quarterly reports, which include financial summaries, maintenance updates, tenant status, and overall property performance.

Responsive Maintenance: Address repair requests quickly and efficiently.
Regular Communication: Keep open lines of communication with tenants. Regular
check-ins can help prevent issues from escalating.
Incentives: Consider offering lease renewal incentives, such as a rent discount or
improvements.

Background Checks: Conduct thorough background checks, including credit history,
criminal record, and previous rental history.
Income Verification: Ensure tenants have a stable income that is typically 2.5 to 3 times
the rent amount.
References: Contact previous landlords and employers to verify the tenant’s reliability
and responsibility.

Annual Reviews: Typically, reviewing rent annually is standard. Check market trends
and property improvements to justify any increases.

Local Laws: Be aware of local rent control laws or regulations that may impact how and
when you can increase rent.

Clear Terms: A well-drafted lease should clearly outline the terms of the rental
agreement, including rent amount, due dates, and responsibilities for maintenance.
Legal Compliance: Ensure the lease complies with local rental laws and regulations.

Flexibility: Consider including options for renewal or modification to accommodate
changing tenant needs.

Documentation: Keep thorough records of all communications and incidents.
Mediation: Offer to mediate disputes before escalating to legal action. Often, a
compromise can be reached.
Legal Advice: If necessary, consult a legal professional to ensure any actions you take
are compliant with local laws.

Expertise: Property managers have experience with market rates, tenant screening, and
legal compliance.
Time Savings: They handle day-to-day management tasks, allowing you to focus on
other aspects of your life or business.
Maintenance: They often have a network of reliable contractors and can ensure that
maintenance issues are handled promptly.

Competitive Pricing: Set a competitive rent based on market research.
Effective Marketing: Use high-quality photos and compelling descriptions in listings.
Consider online platforms and local advertising.
Responsive Service: Address tenant concerns and maintenance issues promptly to build
a positive reputation.

Review Lease Terms: Check the lease agreement for early termination clauses and
penalties.
Negotiate: Consider negotiating a mutual agreement, which might include forfeiting the
security deposit or paying an additional fee.
Find a Replacement: You might also allow the tenant to find a suitable replacement to
minimize the vacancy period.

 Management Fees: Property managers typically charge a fee, often between 8% to 12%
of the monthly rent. This fee covers services like rent collection, tenant screening, and
handling maintenance requests.
 Leasing Fees: Some property managers charge a one-time fee for finding and placing a
new tenant, usually equivalent to one month's rent.
 Administrative Fees: Costs for paperwork, accounting, and other administrative tasks.
 Marketing Costs: Expenses for advertising the property, including listing fees on rental
platforms and creating marketing materials.
 Legal Fees: Costs for handling lease agreements, evictions, or legal disputes.

 Routine Maintenance: Regular upkeep like cleaning, landscaping, and minor repairs.
Budgeting about 1% to 4% of the property’s value per year is a good rule of thumb.
 Preventive Maintenance: Scheduled maintenance to prevent major issues, such as
HVAC servicing or roof inspections.
 Emergency Repairs: Costs for unexpected issues like plumbing failures or electrical
problems. Setting aside a contingency fund is advisable.
 Capital Improvements: Significant upgrades or replacements, such as remodeling,
replacing the roof, or installing new appliances.

 Create a Reserve Fund: Set aside a percentage of rental income or property value for
unexpected repairs and capital improvements.
 Plan for Regular Inspections: Regularly inspect the property to identify issues before
they become costly problems.
 Use a Maintenance Schedule: Develop a preventive maintenance schedule to address
issues before they require major repairs.

 Minor Upgrades: Costs for smaller improvements like painting, new fixtures, or
landscaping. These typically range from a few hundred to a few thousand dollars.
 Major Renovations: Significant updates such as kitchen remodels, bathroom upgrades,
or structural changes. Costs can range from several thousand to tens of thousands of
dollars, depending on the scope of the project.
 Permits and Inspections: Some upgrades may require permits or inspections, which can
add to the overall cost.

 Increased Property Value: Well-maintained properties and upgrades can justify higher
rent and attract quality tenants.
 Competitive Pricing: Regular maintenance ensures the property remains competitive in
the rental market, helping you avoid vacancies.

 Long-Term Savings: Investing in quality repairs and upgrades can reduce long-term
maintenance costs and increase the property’s overall value.

 Tenant Screening Fees: Costs for background checks, credit reports, and reference
checks.
 Communication Tools: Expenses for using property management software or other
communication tools.
 Conflict Resolution: Potential costs for mediation services or legal advice in case of
disputes.

 Vacancy Costs: Loss of rental income during periods when the property is vacant.
 Turnover Costs: Expenses related to preparing the property for new tenants, including
cleaning, repairs, and advertising.
 Utilities and Services: Costs for utilities, trash removal, or other services if included in
the lease agreement.

 Regular Maintenance: Proactively address issues to prevent costly repairs and extend
the lifespan of property components.
 Vendor Relationships: Build strong relationships with reliable contractors and suppliers
to ensure competitive pricing and quality service.
 Track Expenses: Use property management software or accounting tools to monitor and
control expenses.
 Review Contracts: Regularly review and negotiate service contracts to ensure you are
getting the best value.

 Market Research: Ensure the rent reflects the property’s condition and the local market
rates.
 Factor in Costs: Include anticipated maintenance and repair costs in your financial
planning when setting the rent.
 Adjust Rent Accordingly: If significant upgrades or repairs are made, consider adjusting
the rent to reflect the improved property value.

 Mediation: A neutral third party helps both sides reach a mutually acceptable agreement.
 Arbitration: A neutral arbitrator makes a binding decision based on the evidence
presented.
 Legal Action: If other methods fail, disputes can be resolved through the court system,
such as small claims court or landlord-tenant court.
 Ombudsman Services: Some regions offer services where an ombudsman can
investigate complaints and help resolve disputes.

 Communication: Address issues early and communicate openly to understand each
other’s perspectives.
 Document Everything: Keep detailed records of all communications and agreements.
 Seek Mediation: Use a mediator to facilitate discussions and help find a solution.

 Understand the Notice: Review the notice carefully to understand the reason and
required actions.
 Seek Legal Advice: Consult a legal professional or tenant rights organization for advice
on how to respond.
 Respond Promptly: Follow any legal procedures required to contest the eviction or
negotiate with the landlord.

 Conciliation: A conciliator helps both parties reach a resolution but may not have the
authority to make binding decisions.
 Negotiation: Direct negotiation between landlord and tenant can sometimes resolve
disputes without formal intervention.
 Tenant Associations: In some areas, tenant associations offer support and advice in
resolving disputes.

Property managers usually have protocols for
handling emergencies, including 24/7 emergency contact numbers and procedures for addressing
urgent repairs or situations. Make sure you understand their emergency response plan.

Property management companies usually have procedures in place for handling emergencies, including
24/7 contact options for urgent issues. Make sure you understand their emergency response
protocol and contact information.

Property management services usually have procedures in place for handling emergency maintenance issues, including 24/7 contact options. Ensure that you understand the property manager’s emergency response protocol and contact information.

Real estate property management involves overseeing the operation, control, and oversight of real estate properties on behalf of property owners. This includes tasks such as finding tenants, handling leases, managing maintenance, collecting rent, and ensuring legal compliance.

Hiring a property management company can save you time, reduce stress, and ensure that your property is managed professionally. They handle tenant-related issues, property maintenance, and legal compliance,
allowing you to focus on other investments or aspects of your life.

Property managers can handle various types of properties, including:
 Residential: Single-family homes, apartments, condos, and multi-family units.
 Commercial: Office buildings, retail spaces, and industrial properties.
 Mixed-Use: Properties that combine residential and commercial spaces.

Property management fees generally range
from 8% to 12% of the monthly rental income. Some managers might also charge additional fees
for leasing, maintenance coordination, or eviction services.

The contract should outline
the scope of services, fee structure, responsibilities of both parties, duration of the agreement,
and conditions for termination. It’s essential to understand what is included and any additional
costs that might arise.

Property management fees in Kenya generally range from 8% to 12% of the monthly rental income. There might also be additional charges for leasing, maintenance, or tenant placement services. Be sure to clarify all
fees upfront.

A property management contract should detail the services provided, fee structure, responsibilities of both
parties, the duration of the agreement, and termination conditions. It should also outline how
disputes will be handled.

Property management fees typically range from 8% to 12% of the monthly rental income. Additional fees may apply for services such as leasing, maintenance, or eviction processing. It's important to clarify all fees in the management contract.

A property management contract should detail:
 Scope of Services: What services will be provided.
 Fee Structure: How fees are calculated and any additional costs.
 Responsibilities: Duties of both the property manager and the property owner.
 Duration: The length of the agreement and conditions for renewal or termination.
 Dispute Resolution: How disputes will be resolved.

Most property management contracts include terms for termination. Review the contract to understand the
notice period and any penalties for early termination. Communicate your concerns with the
property manager to see if issues can be resolved before considering cancellation.

Property managers manage financial tasks such as collecting rent, paying bills related to the property, budgeting for maintenance and repairs, and providing detailed financial reports to the property owner. They
also handle security deposits and may manage operating expenses.

Property managers collect and hold security deposits as specified in the lease agreement. They are responsible for managing these deposits, ensuring they are returned in accordance with local laws, and handling any deductions for damage or unpaid rent.

Start by checking with local real estate associations or regulatory bodies for recommendations. You can also search online directories or ask for referrals from other property owners or real estate professionals.

When interviewing potential property managers, ask about:
 Their licensing status and type of license held.
 How long they have been licensed.
 Any continuing education they have completed.
 Their experience and track record in property management.

Property management companies in Kenya typically offer services such as finding and screening tenants, handling rent collection, managing property maintenance and repairs, overseeing property inspections,
ensuring legal compliance, and providing financial reporting.

Hiring a property
management company in Kenya can help you efficiently manage your property, especially if you
live abroad or own multiple properties. They can handle day-to-day tasks, tenant relations, and
ensure compliance with local laws, saving you time and potential legal hassles.

To choose a reliable property management company, consider their reputation, experience, and client
reviews. Check their track record with properties similar to yours and ensure they have a clear
and transparent fee structure.

A rental property is real estate that is leased or rented out to tenants in exchange
for regular payments (rent).

Residential properties (apartments, houses, townhouses), commercial properties
(offices, retail spaces), and vacation rentals.

o Search online rental listings, use real estate agents, or check local classifieds and
community boards.

Location, size, cost, condition, amenities, and proximity to work, schools, and
public transport.

A legal contract between a landlord and tenant outlining the terms and conditions
of the rental arrangement.

Licensing requirements for property managers vary by jurisdiction. In many places, property managers are required to have a real estate license or a specific property management license. However, in some areas, licensing may not be mandatory, but it can be beneficial for credibility and compliance.

Property managers may need various types of licenses, including:

 Real Estate License: Commonly required for property managers to handle rental transactions
and manage properties.
 Property Management License: Some regions require a specific license for property
management services.
 Broker’s License: In some areas, property managers may need a broker’s license, especially if
they manage multiple properties or oversee other agents.

You can verify a property manager’s license status through your local real estate regulatory authority or licensing board. Many jurisdictions have online databases where you can check the licensing status of individuals and companies.

Look for property managers with good
references, a solid track record, and experience managing properties similar to yours. Consider
their fees, the services they offer, and their approach to tenant relations and maintenance.

The primary role of a property manager is to oversee the daily operations of a rental property on behalf of the owner. This includes managing tenants, handling maintenance, collecting rent, and ensuring the property is in good condition and compliant with relevant laws.

Property managers find tenants by advertising the property through various channels, such as rental websites, social media, and local listings. They screen potential tenants by conducting background checks, credit reports, employment verification, and reviewing rental history to ensure they are reliable and financially stable.

Property managers handle rent collection by setting up and managing payment systems, collecting
monthly rent from tenants, addressing late payments, and enforcing lease terms related to
payment. They also provide financial reports to property owners.

Typically, the property owner is responsible for covering the costs of maintenance and repairs. Property managers handle the coordination and execution of these services and may track and report on related expenses.

 Handover: The process where the landlord provides possession of the property to the
tenant. Includes a property inspection, providing keys, and explaining property rules.
 Takeover: The process where the tenant assumes responsibility for the property,
including conducting a move-in inspection and understanding maintenance
responsibilities.

 Inspection Report: Document the condition of the property with both parties present.
 Key Exchange: Provide all necessary keys, remotes, and access codes to the tenant.
 Instruction Manual: Provide instructions for operating appliances and systems.

 Conduct an Inspection: Perform a thorough move-in inspection to document the
property’s condition.
 Review Lease Agreement: Go over lease terms, maintenance responsibilities, and any
rules with the landlord.
 Address Concerns: Report any issues or discrepancies noted during the inspection to the
landlord.

Handover: The process where the landlord provides possession of the property to the
tenant. Includes a property inspection, providing keys, and explaining property rules.
Takeover: The process where the tenant assumes responsibility for the property,
including conducting a move-in inspection and understanding maintenance
responsibilities.

Inspection Report: Document the condition of the property with both parties present.
Key Exchange: Provide all necessary keys, remotes, and access codes to the tenant.
Instruction Manual: Provide instructions for operating appliances and systems.

Conduct an Inspection: Perform a thorough move-in inspection to document the
property’s condition.
Review Lease Agreement: Go over lease terms, maintenance responsibilities, and any
rules with the landlord.
Address Concerns: Report any issues or discrepancies noted during the inspection to the
landlord.

Landlord: Typically responsible for major repairs and ensuring the property is habitable.
This includes structural issues, plumbing, and electrical problems.
Tenant: Generally responsible for minor repairs and maintaining cleanliness. Tenants
should report any issues that require landlord intervention.

 Property Condition Report: Document the condition of the property, noting any
damage or wear and tear.
 Key Return: Collect all keys, garage openers, and other access devices from the tenant.
 Cleaning and Repairs: Ensure the property is cleaned and any necessary repairs are
addressed before the new tenant moves in.

 Clean the Property: Ensure the property is clean and in good condition as per the lease
agreement.
 Return Keys: Return all keys and access devices to the landlord.
 Remove Personal Belongings: Remove all personal belongings and ensure nothing is
left behind.

Property insurance, liability insurance, and possibly rent loss insurance.

Yes, to protect personal belongings and liability in case of damage or loss.

Personal property, liability, and sometimes temporary living expenses if the rental becomes uninhabitable.

It covers damage to the property, liability claims, and loss of rental income.

Insurance that covers legal and financial liability for injuries or damages occurring on the property.

Habitability: Landlords must ensure that the property is in a habitable condition. This
includes maintaining essential services such as water, electricity, and sanitation.
 Repairs: Address repair requests in a timely manner. This includes both urgent repairs
(e.g., plumbing issues) and routine maintenance (e.g., repainting).
 Pre-Move-In Condition: Ensure the property is clean and in good condition before the
tenant moves in.

 Lease Agreement: Provide a clear and written lease agreement that outlines the terms of
the tenancy, including rent, duration, and responsibilities.
 Health and Safety Standards: Adhere to local health and safety regulations, including
ensuring that the property meets building codes and safety standards.
 Rent Control Laws: Comply with current rent control regulations, if applicable, and
ensure that rent increases are in accordance with the law.

 Notice Before Entry: Provide adequate notice (typically 24 to 48 hours) before entering
the property, unless it is an emergency.
 Privacy: Respect the tenant’s right to quiet enjoyment of the property. Avoid
unnecessary intrusions and only enter the property for valid reasons.

 Non-Discrimination: Ensure that all tenants are treated fairly and equally, without
discrimination based on race, religion, gender, or other protected characteristics.
 Legal Process: Follow proper legal procedures for eviction, rent increases, and other
actions, ensuring that all actions are lawful and well-documented.

 Utilities: Ensure that essential services such as water, electricity, and heating are
available and functioning. Address any issues related to these services promptly.
 Emergency Repairs: Respond quickly to emergencies that could affect the safety or
habitability of the property, such as plumbing failures or electrical issues.

 Clear Communication: Maintain open and clear communication with tenants regarding
any issues, repairs, or changes to the lease agreement.
 Documentation: Keep accurate records of all transactions, communications, and repairs
related to the property. This documentation can be crucial for resolving disputes and
ensuring compliance with legal requirements.

 Building Codes: Ensure that the property complies with local building codes and
regulations. This includes maintaining the structure, ensuring proper sanitation, and
addressing any safety hazards.
 Tax Obligations: Comply with local tax laws, including reporting rental income and
paying any applicable property taxes.

 Proper Notice: Provide proper notice to tenants if you intend to terminate the lease or
make significant changes to the terms. The notice period is typically 60 days, but this can
vary based on the lease agreement and legal requirements.
 Final Inspection: Conduct a move-out inspection to document the condition of the
property and ensure that any necessary repairs are completed before the new tenant
moves in.

 Notification: Inform tenants of any planned upgrades or renovations that may affect their
use of the property.
 Minimize Disruption: Make efforts to minimize disruptions to tenants during renovation
work and ensure that the work complies with local regulations.
 Legal Compliance: Obtain any necessary permits and adhere to building codes when
undertaking significant renovations.

 Responsive Handling: Address tenant complaints and disputes promptly and
professionally.
 Mediation and Arbitration: Utilize mediation or arbitration services to resolve disputes
if necessary, ensuring that both parties reach a fair resolution.

 Timely Payment: Tenants must pay rent on time, as stipulated in the lease agreement.
This is usually on a monthly basis but can vary depending on the lease terms.
 Full Payment: Ensure that the full amount of rent is paid, including any additional
charges specified in the lease (e.g., utilities, maintenance fees).

General Upkeep: Maintain the property in good condition. This includes keeping it
clean and orderly, and avoiding damage beyond normal wear and tear.
 Minor Repairs: Handle minor repairs that are typically the tenant’s responsibility, such
as changing light bulbs or unclogging drains, unless otherwise agreed upon in the lease.

 Prompt Notification: Inform the landlord of any maintenance issues or damage as soon
as they occur. This allows the landlord to address the problems promptly and prevents
further damage.
 Follow Procedures: Use the proper channels and procedures specified in the lease
agreement for reporting issues.

 Lease Compliance: Follow all terms and conditions outlined in the lease agreement.
This includes adhering to rules about property use, restrictions on alterations, and any
other stipulated requirements.
 Subletting and Guests: Obtain permission from the landlord before subletting the
property or having long-term guests, as specified in the lease.

 No Unauthorized Alterations: Do not make unauthorized alterations or improvements
to the property. This includes painting walls, installing fixtures, or making structural
changes.
 Pet Policy: Comply with any pet policies outlined in the lease agreement. If pets are not
allowed, ensure that no pets are kept on the property.

 Quiet Enjoyment: Avoid activities that disturb neighbors or violate noise ordinances.
Ensure that your behavior does not negatively impact the enjoyment of other tenants or
neighbors.
 Proper Use: Use the property for its intended purpose and ensure that it is not used for
illegal activities or commercial purposes unless explicitly allowed.

 Locks and Keys: Take reasonable precautions to secure the property, including locking
doors and windows. Report lost or stolen keys to the landlord and handle lock changes as
specified in the lease.
 Emergency Access: Allow the landlord or authorized agents reasonable access to the
property for emergencies or necessary repairs, with proper notice as required by law.

 Local Laws: Adhere to local regulations and laws related to tenancy, including health
and safety standards.
 Rent Control: If applicable, comply with any rent control laws or regulations regarding
rent increases and tenant protections.

 Notice: Provide the landlord with the required notice period before vacating the property,
as stipulated in the lease agreement.
 Property Condition: Return the property in a condition similar to that at move-in,
accounting for normal wear and tear. This includes cleaning the property and addressing
any damage caused during the tenancy.
 Key Return: Return all keys, garage openers, and access devices to the landlord upon
moving out.

 Communication: Address any disputes or concerns with the landlord through formal
communication channels, as outlined in the lease agreement.
 Legal Recourse: Seek mediation or legal advice if disputes cannot be resolved through
direct negotiation or if legal action is necessary.

 Personal Insurance: Consider obtaining renter’s insurance to protect personal
belongings against loss or damage. While not always a requirement, it can provide
valuable protection for tenants.

Maintenance and Repairs: Keep the property in a habitable condition and address
maintenance issues promptly.
Legal Compliance: Ensure compliance with local, state, and federal laws, including
health and safety regulations.
Privacy: Respect the tenant’s right to privacy and provide proper notice before entering
the rental property.
Security Deposit: Handle security deposits according to legal requirements, including
proper accounting and timely return.

Structural Repairs: Maintain the building’s structure and ensure it is safe and secure.
Utilities and Services: Ensure that essential services like heating, water, and electricity
are functional.
Pest Control: Address pest infestations promptly and effectively.

 Smoke and Carbon Monoxide Detectors: Install and maintain these devices as required
by local regulations.
 Locks and Security: Ensure that doors and windows have functioning locks and provide
adequate security.
 Emergency Exits: Maintain clear and accessible emergency exits and address any safety
hazards.

 Anti-Discrimination Laws: Comply with fair housing laws and avoid discrimination
based on race, religion, gender, or other protected characteristics.
 Habitability Standards: Ensure the property meets local habitability standards and is
free from health hazards.

• Right to collect rent, enter the property with notice, and request repairs for damages caused by tenants.

Providing a habitable property, addressing maintenance issues, and respecting tenant privacy.

Regular maintenance, prompt repair of issues, and periodic inspections.

• Issue a formal notice of non-payment and follow legal eviction procedures if necessary.

• Generally, rent increases are only allowed at the end of a lease term or as specified in the lease agreement.

 Respect and Communication: Maintain open lines of communication and respect each
other’s boundaries.
 Clear Agreements: Ensure lease agreements are clear and outline the responsibilities of
both parties.
 Responsiveness: Address concerns and maintenance requests promptly to build trust and
satisfaction.

 Regular Check-Ins: Schedule periodic check-ins to discuss any issues or concerns.
 Flexibility and Understanding: Be flexible and understanding in situations where the
other party faces difficulties.
 Feedback Mechanism: Encourage and act on feedback to improve the rental experience.

 Notice Requirements: Provide proper notice before entering the rental property, as
required by local laws.
 Reasonable Hours: Enter the property only during reasonable hours, unless it's an
emergency.
 Respect Boundaries: Avoid unnecessary intrusion into the tenant’s living space.

 Document Issues: Keep detailed records of issues and communications.
 Written Requests: Submit requests and complaints in writing for documentation.
 Escalate Appropriately: Follow a formal escalation process if initial attempts at
resolution are unsuccessful.

Landlord and Tenant (Shops, Hotels, and Catering Establishments) Act: Governs
the relationships and rights between landlords and tenants in commercial properties.
Rent Restriction Act: Previously regulated rent controls and restrictions on increases,
though some aspects have been modified or repealed.
The Constitution of Kenya (2010): Provides a broader framework for property rights
and protections.
The Property Act (2012): Governs various aspects of property ownership and
management, including leases and tenancy agreements.

Right to Habitability: Tenants have the right to live in a property that is in a habitable
condition and maintained according to health and safety standards.
Right to Privacy: Tenants are entitled to privacy and should not be subjected to undue
interference by the landlord.
Right to Fair Treatment: Protection against discrimination and unfair treatment based
on race, religion, gender, or other protected characteristics.

Maintenance and Repairs: Landlords must maintain the property in a habitable
condition and address necessary repairs promptly.
Respect for Privacy: Landlords must provide proper notice before entering the property
and respect tenant privacy.
Provision of Essential Services: Ensure that essential services, such as water, electricity,
and sanitation, are functioning properly.

Notice Period: According to the Residential Tenancies Act, landlords must provide a
notice period of 60 days for terminating a tenancy. Tenants are also required to give a 60-
day notice if they wish to vacate.
Grounds for Termination: Termination can be based on non-payment of rent, breach of
lease terms, or other lawful reasons. Proper procedures must be followed as stipulated in
the lease agreement and relevant laws.

Dispute Resolution Mechanisms: Disputes can be resolved through mediation or
arbitration. If unresolved, parties can approach the Rent Tribunal or the court system for
adjudication.

Rent Tribunal: The Rent Tribunal, established under the Rent Restriction Act, deals
with disputes related to rent and tenancy agreements.

Function: The Rent Tribunal adjudicates disputes between landlords and tenants
regarding rent, lease agreements, and other related issues.
Jurisdiction: It handles matters such as disputes over rent increases, unlawful evictions,
and maintenance issues.
Procedure: Parties can file a complaint with the Rent Tribunal, and the tribunal will
review evidence and make a decision based on the merits of the case.

Rent Restriction Act: Although historical rent control measures existed under this act,
recent changes and developments have led to modifications. Landlords and tenants
should consult current legislation and legal advice to understand the current rent control
status.

Term of Lease: Duration of the lease, including start and end dates.
Rent and Payment Terms: Amount of rent, payment frequency, and method.
Responsibilities: Responsibilities of both parties regarding maintenance, repairs, and
utility payments.
Termination Conditions: Conditions under which the lease can be terminated by either
party.
Additional Clauses: Any additional clauses relevant to the specific tenancy, such as
rules regarding pets, subletting, or alterations.

Deposit Amount: The amount should be clearly stated in the lease agreement and
typically should not exceed a reasonable sum (often equivalent to one month’s rent).
Return of Deposit: Landlords must return the deposit, minus any deductions for
damages or unpaid rent, within a reasonable period after the tenancy ends, usually within
30 days.
Documentation: Provide a detailed account of any deductions made from the security
deposit.

Legal Grounds: Evictions must be based on lawful grounds, such as non-payment of
rent or breach of lease terms.
Notice Requirement: Landlords must provide proper notice to the tenant as specified by
law.

Court Order: In some cases, a court order may be required for eviction, especially if the
tenant does not vacate after the notice period.

Commercial Tenancies Act: This act governs commercial leases and may have different
provisions compared to residential tenancies.
Lease Terms: Commercial leases often have specific terms related to rent adjustments,
lease renewal, and property use.
Dispute Resolution: Disputes in commercial tenancies may be resolved through different
mechanisms compared to residential disputes.

Consult Legal Experts: Seek advice from legal professionals specializing in property
law to ensure compliance with current regulations.
Regular Updates: Stay informed about changes in property management and tenancy
laws through legal resources and professional organizations.
Proper Documentation: Maintain accurate records of lease agreements,
communications, and transactions to support compliance and resolve potential disputes.

Historical Context: The Rent Restriction Act historically controlled rent increases and
provided protections against unjust evictions. However, many of its provisions have been
repealed or modified.
Current Status: Rent control measures are now less stringent. The recent trend has been
toward allowing market-driven rent adjustments, though some protections still exist
under the Residential Tenancies Act.
Consultation Needed: Landlords and tenants should consult current legal resources or
professionals to understand the specific implications of recent changes.

Compliance: Landlords must stay updated on changes to ensure compliance with new
regulations regarding property maintenance, tenant rights, and eviction processes.
Tenant Rights: Tenants benefit from updated protections related to habitability, eviction
processes, and fair treatment, ensuring a more balanced relationship.
Legal Advice: Regular consultation with legal experts helps both parties navigate and
adapt to legislative changes effectively.

Right to Request Repairs: Tenants have the right to request necessary repairs and
maintenance to ensure the property remains habitable.

Landlord’s Obligation: Landlords are required to address these requests in a timely
manner. Failure to do so can lead to legal disputes or claims for compensation.
Self-Help Remedies: In some cases, tenants may be allowed to make repairs themselves
and deduct the cost from their rent, provided this is stipulated in the lease agreement and
local laws support it.

Grounds for Eviction: Common grounds include non-payment of rent, breach of lease
terms, or the end of a fixed-term lease. The grounds for eviction must be legal and well-
documented.
Notice Requirements: Landlords must provide written notice specifying the reason for
eviction and the time frame within which the tenant must vacate. The notice period is
generally 60 days.
Court Orders: If the tenant does not vacate after the notice period, landlords may need
to seek a court order for eviction. Self-help evictions are illegal and can lead to legal
consequences.

Property Rights: The Constitution guarantees the right to property and ensures that
property management practices respect these rights.
Non-Discrimination: It prohibits discrimination in the management of property,
including rental practices.
Legal Recourse: Tenants and landlords have the right to seek legal recourse if their
property rights are violated, based on constitutional protections.

Documentation: Both parties should document the condition of the property at the start
and end of the tenancy to justify any deductions from the security deposit.
Dispute Resolution: If disputes arise over security deposits, parties may seek resolution
through mediation or the Rent Tribunal.
Legal Requirements: Landlords must comply with legal requirements for the handling
and return of security deposits, including providing a detailed account of any deductions.

Proper Notice: Landlords must provide reasonable notice (typically 24 to 48 hours)
before entering the rental property, except in emergencies.
Limitations: Access should be limited to necessary inspections, repairs, or emergencies,
respecting the tenant’s right to quiet enjoyment of the property.
Legal Boundaries: Entering the property without notice or consent may be considered a
breach of privacy and could lead to legal consequences.

Services Provided: Property management companies handle tasks such as rent
collection, maintenance, tenant screening, and legal compliance on behalf of property
owners.
Legal Compliance: They must adhere to all relevant property management laws and
regulations, ensuring that their practices are in line with current legislation.
Fees: Property management fees are typically a percentage of the monthly rent and may
vary depending on the services provided.

Legal Advice: Regularly consult with legal professionals who specialize in property law
to ensure adherence to current regulations.
Education: Stay informed about updates to property laws through legal resources,
professional organizations, and government publications.
Record Keeping: Maintain detailed records of all transactions, agreements, and
communications related to property management and tenancy.

Breaches: Common lease violations include non-payment of rent, unauthorized
alterations, or illegal subletting.
Remedies: Landlords may seek remedies such as lease termination, eviction, or claims
for damages. Tenants may defend against eviction or claim for wrongful actions taken by
landlords.
Legal Proceedings: Both parties should follow proper legal procedures when addressing
lease violations to avoid disputes and ensure enforceable outcomes.

Notification: Landlords should notify tenants of planned upgrades or renovations that
may affect their use of the property.
Minimize Disruption: Efforts should be made to minimize disruption to the tenant’s
living conditions during the renovation process.
Compliance: Renovations must comply with local building codes and regulations, and
any required permits should be obtained.

Standard Terms: The Act outlines standard terms that should be included in lease
agreements, such as rent, lease duration, and maintenance responsibilities.
Tenant Protections: It provides protections for tenants against unfair practices and
outlines procedures for handling disputes and lease terminations.
Enforcement: The Act enforces compliance with lease agreements and provides
mechanisms for resolving disputes between landlords and tenants.

Function: The Rent Tribunal adjudicates disputes related to rent, lease agreements, and
other tenancy issues, providing a legal avenue for resolution.
Process: Parties can file complaints with the Tribunal, which will review evidence and
make binding decisions.
Appeals: Decisions made by the Tribunal can be appealed to higher courts if necessary.

 Definition: A lease agreement is a legally binding contract between a landlord and a
tenant that outlines the terms and conditions under which a tenant is allowed to occupy a
rental property.
 Purpose: It sets out the rights and responsibilities of both parties and includes details
such as rent amount, lease duration, and property maintenance responsibilities.

 Parties Involved: Names and contact information of the landlord and tenant.
 Property Details: Address and description of the rental property.
 Lease Term: Start and end dates of the lease, or if it is a periodic lease.
 Rent Details: Amount of rent, payment frequency, and due date.
 Security Deposit: Amount, conditions for its return, and any deductions that may be
made.
 Maintenance Responsibilities: Who is responsible for repairs and maintenance.
 Utilities: Which utilities are included in the rent and which are the tenant’s responsibility.
 Use of Property: Any restrictions on the use of the property (e.g., no subletting, no pets).
 Termination Conditions: Procedures for ending the lease, including notice periods.

 Fixed-Term Lease: Common terms are 6 months, 12 months, or 24 months. Fixed-term
leases have a specific end date.
 Periodic Lease: Also known as a month-to-month lease, this continues indefinitely until
either party gives proper notice to terminate.

 Mutual Agreement: Yes, but changes must be agreed upon by both the landlord and the
tenant. Any modifications should be documented in writing and signed by both parties.
 Written Amendments: Changes to the lease agreement should be formalized through a
written amendment to avoid disputes.

 Tenant Breaches: Common breaches include non-payment of rent, unauthorized
subletting, or damaging the property. The landlord may issue a notice of breach and seek
remedies, such as eviction or claims for damages.
 Landlord Breaches: Common breaches include failing to make necessary repairs or
violating the tenant’s privacy. Tenants may seek remedies through legal channels or
dispute resolution mechanisms.

 Definition: A security deposit is a sum of money paid by the tenant at the start of the
lease to cover potential damages or unpaid rent.
 Amount: It is typically equivalent to one month’s rent but can vary.
 Return: Landlords must return the deposit, minus any lawful deductions, within a
specified period after the tenancy ends (usually 30 days). They should provide an
itemized list of any deductions made.

 Allowed Restrictions: Yes, lease agreements can include various restrictions, such as
prohibitions on pets, rules about smoking, or limitations on the number of occupants.
 Enforcement: Both parties must adhere to these restrictions, and any disputes regarding
their enforcement should be addressed according to the lease terms and legal
requirements.

 Renewal Process: A lease renewal is the process of extending the lease term beyond the
initial end date. This can be done through a new lease agreement or an extension of the
existing lease.
 Notice: The landlord or tenant should provide written notice of their intent to renew or
not renew the lease according to the terms specified in the lease agreement.

 Notice Requirements: Tenants should provide written notice to the landlord as specified
in the lease agreement. The notice period is typically 30 to 60 days.
 Penalties: Tenants may be subject to penalties or may forfeit their security deposit
depending on the lease terms and the circumstances of the early termination.

 Communication: Attempt to resolve disputes through open and direct communication
between the landlord and tenant.
 Mediation: If disputes cannot be resolved directly, mediation or arbitration can be used
to reach a resolution.
 Legal Action: As a last resort, disputes may be taken to court for adjudication, especially
if the terms of the lease are violated or if there are significant disagreements.

 Lease Agreement: Typically refers to a long-term rental contract (e.g., 6 months, 12
months) with fixed terms and conditions.

 Rental Agreement: Often refers to a shorter-term arrangement, such as a month-to-
month rental agreement, which may be more flexible but typically has less stability.

 Written Agreement: While oral agreements are legally binding, having a written lease
agreement is strongly recommended to avoid disputes and ensure clarity.
 Compliance: The lease must comply with local laws, including those related to rent,
maintenance, and tenant rights.

 Legal Grounds: Yes, a landlord can choose not to renew a lease, provided they follow
any notice requirements specified in the lease and adhere to local laws regarding eviction
and lease termination.
 Notice: Proper notice should be given to the tenant, typically 60 days, to allow them time
to find alternative housing.

A legal contract between a landlord and tenant outlining the terms and conditions
of the rental arrangement.

o Rent amount, payment due date, lease term, security deposit, maintenance
responsibilities, and termination conditions.

o A fixed-term lease has a set end date, while a periodic lease (month-to-month)
renews automatically until terminated.

o Yes, but modifications must be agreed upon in writing by both the landlord and
tenant.

o Breach of the lease may lead to penalties, termination of the lease, or legal action.

o A sum paid by the tenant to cover potential damages or unpaid rent, typically
returned at the end of the lease.

Property managers stay informed about local, state, and federal laws related to rental properties. They
ensure that lease agreements are legally sound, handle eviction processes properly, and manage
property operations in compliance with legal requirements.

Property managers handle evictions by following legal procedures, which include notifying tenants of eviction, filing necessary legal documents, and coordinating with legal professionals if required. They ensure
that the process is conducted in accordance with local laws.

Hiring an unlicensed property manager can expose you to legal risks and potential fines. Unlicensed
managers may not adhere to industry standards or legal requirements, which can lead to issues
with tenant disputes, property maintenance, and compliance.

A licensed real estate agent can often perform many property management tasks, but it
depends on local regulations. Some tasks may require additional certification or a specific
property management license.

Property managers are knowledgeable
about local and state landlord-tenant laws. They ensure compliance with regulations, handle
lease agreements, and manage disputes or legal actions such as evictions. They often work with
legal professionals when needed.

Review your contract tounderstand the terms for terminating the agreement. Communicate your concerns with the property manager to see if issues can be resolved. If not, follow the termination procedures
outlined in your contract.

Property management companies in Kenya are knowledgeable about local landlord-tenant laws and ensure
compliance. They handle lease agreements, tenant disputes, and eviction procedures, often
working with legal professionals when needed.

Review your contract for termination terms and discuss your concerns with the property
management company to see if issues can be resolved. If not, follow the contract's termination
procedures to end the agreement.

Property managers ensure compliance with local laws and regulations, handle lease agreements, and manage tenant disputes. They often work with legal professionals for complex issues or evictions.

Review the property management contract to understand the dispute resolution process. Communicate your concerns with the property manager to attempt to resolve the issue. If needed, seek legal advice to address
more serious concerns or disputes.

o Land Act, Land Registration Act, National Land Commission Act, Tenancy Act,
and Rent Restriction Act.

o Provide proper notice, follow legal procedures, and obtain a court order if
necessary.

o Must be in writing, clearly outline terms, and comply with local laws.

o Know their rights, keep records of communications, and seek legal advice if
needed.

o Stay informed about legal requirements, keep proper documentation, and consult
legal experts when needed.

Compliance with building codes, fire safety regulations, and providing essential services.

Conduct regular maintenance, ensure working smoke detectors, and address safety hazards promptly.

Electrical hazards, mold, plumbing issues, and structural problems.

Notify the landlord in writing and request prompt resolution.

Legal liability, fines, and potential legal action from tenants.

Attempt resolution through communication, mediation, and if needed, legal action.

• By seeking legal advice, filing complaints with housing authorities, or taking legal action.

Provide notice, file for eviction in court if necessary, and follow the legal eviction process.

Non-payment of rent, property damage, and disputes over lease terms.

Know their rights, document all communications, and seek legal advice if necessary.

Requirements generally include:
 Education: Completion of specific real estate or property management courses.
 Examination: Passing a licensing exam covering relevant laws, ethics, and property management
practices.
 Experience: Some regions require a certain amount of experience in real estate or property
management.
 Background Check: A criminal background check may be required.

Yes, property managers typically need to renew their licenses periodically. Renewal requirements often include continuing education courses to ensure they stay updated with current laws and industry practices.

Many jurisdictions require property managers to complete continuing education courses as part of the
license renewal process. These courses cover updates in laws, regulations, and best practices in
property management.

Property managers usually have a system in place
for tenants to submit maintenance requests. They coordinate repairs by hiring contractors or
handling minor issues themselves, ensuring that repairs are completed promptly and effectively.

Typically, the property owner covers the cost of
repairs and maintenance, although the property manager may handle the logistics. It’s essential
to clarify how these costs are managed and whether there are any limits on repair expenses in
your management agreement.

Maintenance requests are usually submitted by tenants through an online portal or direct communication. Property management companies then coordinate repairs, either through in-house maintenance teams or external contractors.

The property owner typically covers repair and maintenance costs. Property management companies handle the coordination and execution of these tasks, ensuring that issues are resolved promptly.

Tenants typically submit maintenance requests through an online portal or directly to the property manager. The property manager then coordinates with contractors or maintenance staff to address the issues promptly.

Typically, the property owner is responsible for covering maintenance and repair costs. The property manager handles the coordination and execution of repairs and often tracks expenses and provides reports.

Property managers handle maintenance requests by receiving and logging tenant requests, prioritizing and coordinating repairs with contractors or maintenance staff, and ensuring that issues are addressed promptly
and effectively.

Property managers address tenant complaints by investigating the issue, communicating with the tenant, and taking appropriate actions to resolve the problem. They aim to maintain positive tenant relations and
ensure that concerns are addressed in a timely manner.

Generally, landlords are responsible for major repairs and maintenance, while tenants handle minor upkeep.

• In writing, providing detailed information about the issue to the landlord.

• Contact the landlord immediately and take necessary steps to mitigate damage until repairs can be made.

In some cases, tenants may have the right to withhold rent, but this should be done carefully and legally.

Routine cleaning, changing light bulbs, and basic yard upkeep.

o Use online listings, social media, and real estate agents to reach potential tenants.

o Property details, rent amount, lease terms, amenities, and contact information.

o Conduct background checks, credit checks, and verify employment and rental
history.

o Personal information, employment details, rental history, and references.

o Offer competitive rent, maintain the property well, and provide good customer
service.

o Inspect the property, complete a move-in checklist, and address any concerns with
the landlord.

o Clean the property, make necessary repairs, and ensure all belongings are
removed.

o An assessment conducted before and after the tenancy to document the condition
of the property.

o Yes, but they may face penalties or forfeiture of the security deposit unless they
have a valid reason and follow proper procedures.

o It may be withheld if there are damages or unpaid rent; otherwise, it should be
returned according to the lease terms.

Property managers often benefit from specialized training or certification, such as those offered by professional organizations like the N ational Association of Residential Property Managers (NARPM) or the
Institute of Real Estate Management (IREM). These credentials help ensure they are
knowledgeable about industry best practices and legal requirements.

o Generally, landlords can inspect the property with proper notice, usually 24 to 48
hours.

o General condition, maintenance needs, and compliance with lease terms.

o No, except in emergencies. Otherwise, landlords must provide adequate notice.

o Document the issues, communicate with the tenant, and arrange for necessary
repairs.

 Land Act (2012): Governs land ownership, registration, and the rights and
responsibilities of landowners.
 Land Registration Act (2012): Provides for the registration of land ownership and
interests.
 National Land Commission Act (2012): Establishes the National Land Commission to
manage land resources and resolve land disputes.
 Tenancy Act (2017): Regulates residential and commercial tenancies, including lease
agreements and tenant rights.
 Rent Restriction Act (Cap 296): Historically controlled rent increases and tenant
protections, but many of its provisions have been repealed or modified.

 Definition: The Land Act consolidates various land laws into a single framework, aiming
to streamline land administration and management.
 Coverage: It addresses land ownership, the allocation and management of land, land use,
and the resolution of land disputes.
 Registration: It outlines the procedures for land registration and the rights and duties of
landowners.

 Definition: The Land Act consolidates various land laws into a single framework, aiming
to streamline land administration and management.
 Coverage: It addresses land ownership, the allocation and management of land, land use,
and the resolution of land disputes.
 Registration: It outlines the procedures for land registration and the rights and duties of
landowners.

 Registration: It mandates the registration of land ownership and interests, ensuring legal
recognition and protection.
 Titles: It provides a system for issuing land titles, which are essential for proving
ownership and facilitating transactions.
 Updates: It requires updates to land records to reflect changes in ownership,
encumbrances, or other interests.

 Role: The National Land Commission (NLC) manages public land, oversees land
administration, and resolves land disputes.
 Functions: It is responsible for land allocation, the development of land policy, and
ensuring equitable access to land resources.
 Dispute Resolution: The NLC handles disputes related to land ownership and tenure.

 Residential and Commercial Tenancies: It sets out the rights and obligations of
landlords and tenants in both residential and commercial leases.
 Lease Agreements: It outlines requirements for lease agreements, including notice
periods, rent increases, and termination procedures.

 Tenant Rights: It provides protections for tenants against unfair practices, including
provisions for repairs, security deposits, and eviction.

 Rent Collection: Landlords have the right to collect rent as agreed in the lease
agreement.
 Property Access: They can access the property for maintenance or inspections, provided
they give adequate notice.
 Lease Termination: Landlords have the right to terminate the lease for valid reasons,
such as non-payment of rent or breach of lease terms, following proper legal procedures.

 Historical Context: The Rent Restriction Act historically regulated rent increases and
provided tenant protections but has been largely repealed or modified.
 Current Status: Rent control measures are now more market-driven, with fewer
restrictions on rent increases, but certain protections for tenants remain under the
Tenancy Act.

 Management: Property management companies are responsible for overseeing the day-
to-day operations of rental properties, including rent collection, maintenance, and tenant
relations.
 Legal Compliance: They must adhere to property laws and regulations, ensuring that
their practices comply with legal requirements.
 Fees: They charge management fees for their services, which are typically a percentage
of the rental income.

 Building Code: The Building Code outlines standards for construction, including safety,
design, and quality requirements.
 Permits: Property developers must obtain the necessary permits and approvals from local
authorities before commencing construction.
 Compliance: Development must comply with zoning regulations, environmental laws,
and other relevant regulations.

 Documentation: Property registration requires documents such as the title deed,
identification documents, and proof of ownership or transfer.
 Process: The process involves submitting the necessary documents to the relevant land
registry office and paying any applicable fees.
 Verification: The land registry office verifies the documents and updates the land
records to reflect the new ownership or interest.

o Ensure the property is clean and organized, and address any minor maintenance
issues.

A professional responsible for overseeing rental properties, including tenant relations and maintenance.

Rent collection, tenant screening, property maintenance, and financial reporting.

By addressing issues promptly, conducting investigations, and providing solutions.

• Experience, reliability, local knowledge, and good references.

Through management fees, which are usually a percentage of the rental income.

Comprehensive Background Checks: Include credit history, criminal background, and
rental history.
Income Verification: Ensure tenants have a stable income, typically 2.5 to 3 times the
rent amount.
References: Contact previous landlords and employers for references.
Fair Housing Compliance: Ensure your screening process complies with fair housing
laws.

Online Payment Options: Offer online payment methods for convenience and
efficiency.
Clear Due Dates: Clearly state when rent is due and the consequences of late payments.
Enforce Penalties: Apply late fees as outlined in the lease agreement and follow through
with consistent enforcement.

Online Request System: Use property management software with an online maintenance
request feature.
Prompt Response: Address maintenance requests quickly to prevent small issues from
becoming larger problems.
Regular Inspections: Conduct regular property inspections to identify and address
maintenance issues proactively.

Regular Communication: Maintain open lines of communication and address concerns
promptly.
Property Upgrades: Invest in property improvements and upgrades to keep the property
attractive.
Incentives: Offer lease renewal incentives, such as a rent discount or minor upgrades.
Responsive Management: Handle maintenance and other issues efficiently to build a
positive relationship.

Financial Management: Handle rent collection, budgeting, and financial reporting.
Tenant Relations: Manage tenant interactions, address complaints, and enforce lease
terms.
Maintenance Oversight: Coordinate and supervise maintenance and repairs.
Legal Compliance: Ensure adherence to all local, state, and federal rental laws and
regulations.

Document Issues: Keep detailed records of the dispute and communications.
Seek Resolution: Attempt to resolve disputes through mediation and negotiation.
Follow Legal Procedures: If necessary, follow legal procedures for eviction or other
actions as allowed by local laws.

High-Quality Listings: Use professional photos and detailed descriptions to highlight
property features.
Online Platforms: List properties on popular rental websites and social media platforms.
Local Advertising: Utilize local newspapers, community boards, and real estate agents.
Showings: Offer flexible showing times and keep the property clean and well-
maintained.

Stay Informed: Regularly review local housing laws and regulations.
Consult Experts: Work with legal professionals or property management experts to
ensure compliance.
Training: Provide training for staff or property managers on current regulations and best
practices.

 Rent Collection: Ensure timely collection of rent and manage any issues related to late
payments.
 Tenant Screening: Conduct background checks, verify income, and assess rental history.
 Property Maintenance: Oversee routine and emergency maintenance, including
coordinating with contractors.
 Lease Management: Prepare and enforce lease agreements, handle renewals, and
manage move-ins/outs.
 Financial Management: Maintain financial records, handle budgeting, and provide
financial reports.

 Experience: Look for companies with a proven track record and experience in managing
similar properties.
 Services Offered: Ensure their services align with your needs, such as tenant screening,
maintenance, and accounting.
 Reputation: Check reviews, ask for references, and consider their reputation in the local
market.
 Fees: Understand their fee structure and what is included in their management services.

 Listen Actively: Hear out the tenant’s concerns and acknowledge their issues.
 Address Issues Promptly: Respond quickly and take appropriate action to resolve the
complaint.
 Follow Up: Ensure the tenant is satisfied with the resolution and check in to confirm the
issue is fully resolved.

 Clear Terms: Ensure that the lease agreement is clear, detailed, and legally compliant.
 Regular Reviews: Review and update lease terms periodically to reflect changes in laws
or market conditions.
 Documentation: Keep accurate records of all lease agreements and amendments.

 Stay Informed: Keep up-to-date with local, state, and federal rental laws and
regulations.
 Consult Professionals: Work with legal professionals or property management experts
to ensure compliance.
 Training: Regularly train staff or property managers on legal and regulatory changes.

 Increase Rent Strategically: Adjust rent based on market conditions and property
improvements.
 Minimize Vacancies: Implement effective marketing and tenant retention strategies.
 Control Expenses: Monitor and control maintenance and operational costs.
 Upgrade Property: Invest in upgrades that add value and attract higher-paying tenants.

 Parties Involved: Names and contact information of the landlord and tenant(s).
 Property Details: Address, unit number (if applicable), and description of the rental
property.
 Lease Term: Start and end dates of the lease, including renewal terms if applicable.
 Rent Details: Amount, due date, payment methods, and any late fees or penalties.
 Security Deposit: Amount, conditions for its return, and any deductions that may be
made.
 Maintenance Responsibilities: Clear delineation of who is responsible for maintaining
and repairing various aspects of the property.
 Rules and Regulations: Policies on noise, pets, smoking, and other relevant rules.
 Termination Conditions: Procedures for ending the lease, including notice periods and
conditions for breaking the lease early.

 Annually: Review the lease agreement annually to ensure it reflects current laws and
market conditions.
 When Laws Change: Update the lease if there are changes in local, state, or federal
regulations.
 After Issues: Modify the lease if you encounter recurring issues that need to be
addressed.

Vague Terms: Avoid ambiguous language; be specific about all terms and conditions.
 Ignoring Local Laws: Ensure compliance with local rental regulations and tenant rights.
 Forgetting to Include Fees: Clearly outline any fees, such as for late payments or
maintenance costs.

 Lack of Documentation: Ensure the lease agreement is signed by all parties and that
copies are provided to everyone involved.

 Clear Communication: Ensure tenants understand lease terms before signing.
 Consistent Application: Apply rules and penalties consistently to all tenants.
 Document Everything: Keep records of all communications and actions taken regarding
lease enforcement.

 Review the Request: Consider the tenant’s request and assess whether it is reasonable.
 Amend the Lease: If you agree to the change, create a written amendment to the lease
and have both parties sign it.
 Consult a Professional: For significant changes, consider consulting a legal professional
to ensure compliance and protect your interests.

 Habitability: Tenants have the right to live in a property that is habitable and maintained
to acceptable standards.
 Privacy: They are entitled to privacy and must be given proper notice before the landlord
enters the property.
 Protection from Unfair Practices: Tenants are protected from unfair eviction, excessive
rent increases, and discrimination.

 Mediation: Disputes can be resolved through mediation, where a neutral third party
helps the landlord and tenant reach a mutually acceptable solution.
 Rent Tribunal: The Rent Tribunal adjudicates disputes related to rent, lease agreements,
and tenancy issues.
 Court: As a last resort, disputes can be taken to court for legal adjudication.

 Notice: Landlords must provide written notice to the tenant specifying the reason for
eviction and the notice period, which is typically 60 days.
 Court Order: If the tenant does not vacate after the notice period, the landlord may need
to obtain a court order for eviction.
 Legal Process: Self-help evictions are illegal. Landlords must follow legal procedures to
avoid potential legal consequences.

Property management services involve
overseeing the daily operations of a property on behalf of the owner. This can include tasks such
as finding and screening tenants, managing rent collection, handling maintenance and repairs,
and ensuring compliance with local laws and regulations.

Using property management services can save you time and reduce stress, especially if you own multiple properties or live far from your rental units. Property managers handle tenant relations, maintenance issues, and legal compliance, allowing you to focus on other aspects of property ownership.

Property management services can handle a variety of property types, including residential (single-family
homes, apartments, and condos), commercial (office buildings, retail spaces), and industrial
properties (warehouses, manufacturing facilities).

Inspect the property, clean gutters, service HVAC systems, and address wear and tear.

Yes, but they should discuss and get approval from the landlord before making any changes.

Evaluate the request, perform necessary repairs promptly, and communicate with the tenant.

Kitchen and bathroom upgrades, energy-efficient appliances, and modern fixtures.

Allocate funds for regular maintenance, set aside reserves for unexpected repairs, and plan for long-term upgrades.

• Rent is usually paid monthly via check, bank transfer, or electronic payment systems.

• Communicate with the landlord as soon as possible to discuss potential arrangements.

• Communicate with the landlord as soon as possible to discuss potential arrangements.

• Yes, many leases include late fees if rent is not paid by the due date.

• Collected at the start of the lease and returned after the lease ends, minus any lawful deductions for damages.

Yes, tenants can negotiate, especially if the rental market is competitive.

Supply and demand, economic conditions, and local market trends influence rental prices.

Research local market rates, consider property features, and adjust prices based on demand.

Look for properties in less expensive neighborhoods, negotiate rent, and consider shared accommodations.

Renovations, upgrades, location, and property condition.

Annually or in accordance with market trends and lease agreements.

 Landlord: Typically responsible for major repairs and ensuring the property is habitable.
This includes structural issues, plumbing, and electrical problems.
 Tenant: Generally responsible for minor repairs and maintaining cleanliness. Tenants
should report any issues that require landlord intervention.

 Request in Writing: Tenants should submit repair requests in writing, including details
of the issue.
 Response Time: Landlords should respond promptly to repair requests and schedule
necessary repairs.
 Documentation: Keep records of all repair requests, communications, and completed
work.

 Approval: Tenants should obtain landlord approval before making any significant
alterations or renovations.

 Return Condition: Tenants may be required to return the property to its original
condition upon moving out, depending on the lease terms.
 Coordinate Work: Both parties should agree on the scope and timing of renovations to
minimize disruption.

 By Tenant: Generally, tenants can terminate a fixed-term lease early if they provide
proper notice as stipulated in the lease or if there are specific provisions for early
termination.
 By Landlord: Landlords may terminate a fixed-term tenancy early only under certain
conditions, such as breach of lease terms or other legal reasons. Some leases may include
a clause allowing early termination with proper notice or payment.

 Renewal: The lease may automatically convert to a periodic tenancy if not renewed or
terminated.
 End of Term: If neither party renews or extends the lease, the tenant must vacate the
property by the end of the term.

Landlord: Typically responsible for major repairs and ensuring the property is habitable.
This includes structural issues, plumbing, and electrical problems.
Tenant: Generally responsible for minor repairs and maintaining cleanliness. Tenants
should report any issues that require landlord intervention.

Request in Writing: Tenants should submit repair requests in writing, including details
of the issue.
Response Time: Landlords should respond promptly to repair requests and schedule
necessary repairs.
Documentation: Keep records of all repair requests, communications, and completed
work.

Approval: Tenants should obtain landlord approval before making any significant
alterations or renovations.

Return Condition: Tenants may be required to return the property to its original
condition upon moving out, depending on the lease terms.
Coordinate Work: Both parties should agree on the scope and timing of renovations to
minimize disruption.

 Get Multiple Quotes: Obtain quotes from several contractors to ensure competitive
pricing.
 Budgeting: Set aside a portion of rental income for ongoing repairs and future
renovations.
 Regular Maintenance: Implement a preventive maintenance schedule to reduce the need
for costly emergency repairs.

 Timely Repairs: Address the issue as quickly as possible to minimize inconvenience.
 Compensation: Consider providing compensation or a temporary reduction in rent if the
repair significantly impacts the tenant’s use of the property.
 Communication: Keep the tenant informed about the progress of the repair and any
expected completion dates.

 Approval Required: Tenants should obtain landlord approval before making any repairs
or alterations.
 Reimbursement: If the landlord agrees, discuss and document how the tenant will be
reimbursed for the cost of repairs.

 Definition: A property manager is a professional responsible for overseeing the day-to-
day operations of rental properties on behalf of the property owner. Their role includes
managing tenants, maintaining the property, and ensuring compliance with legal and
financial obligations.
 Responsibilities: This includes rent collection, tenant screening, property maintenance,
handling repairs, and addressing tenant concerns.

 Rent Collection: Ensuring timely collection of rent from tenants and managing rent
records.
 Tenant Management: Screening prospective tenants, handling lease agreements, and
addressing tenant inquiries and complaints.
 Property Maintenance: Coordinating and overseeing maintenance and repair work,
ensuring the property is in good condition.
 Financial Management: Managing the property’s budget, handling operating expenses,
and providing financial reports to the property owner.
 Legal Compliance: Ensuring that the property and management practices comply with
local laws and regulations.

 Screening Process: Property managers conduct background checks, credit checks, and
verify employment and rental history to ensure potential tenants are reliable and able to
meet their rental obligations.
 Selection Criteria: They use established criteria to assess the suitability of applicants,
considering factors such as income, rental history, and criminal background.

 Lease Agreements: Drafting, negotiating, and managing lease agreements between
landlords and tenants.
 Renewals and Terminations: Handling lease renewals, terminations, and ensuring
proper notice is given for both parties.
 Documentation: Maintaining accurate records of lease agreements, amendments, and
related documents.

 Routine Maintenance: Scheduling and overseeing regular maintenance tasks such as
cleaning, landscaping, and preventative maintenance.
 Repairs: Coordinating and managing repair requests, including hiring contractors or
maintenance personnel and ensuring timely resolution of issues.
 Emergency Response: Addressing urgent repairs or emergencies to ensure the property
remains safe and habitable.

 Rent Collection: Collecting rent from tenants, managing deposits, and ensuring timely
deposits into the landlord’s account.
 Budget Management: Creating and managing budgets for property expenses, including
maintenance, utilities, and insurance.
 Financial Reporting: Providing regular financial reports to the property owner,
including income statements, expense reports, and balance sheets.

 Resolution: Addressing and resolving tenant disputes and complaints promptly and
fairly. This may involve mediation or negotiating solutions between tenants and
landlords.
 Documentation: Keeping detailed records of complaints and resolutions to ensure
transparency and support legal compliance.

 Legal Compliance: Ensuring that the property and management practices comply with
Kenyan property laws, including rent regulations, health and safety standards, and tenant
rights.

 Evictions: Handling the legal process of eviction if necessary, including providing proper
notices and seeking court orders if required.

 Management Fees: Property managers typically charge a management fee, which is a
percentage of the monthly rent or a flat fee. This fee covers their services and
responsibilities.
 Additional Costs: There may be additional charges for specific services, such as leasing
commissions, maintenance coordination, or legal fees.

 Regular Updates: Providing regular updates to property owners on property
performance, financial status, and any issues or developments.
 Reports: Sharing detailed financial reports, maintenance records, and tenant feedback.
 Meetings: Conducting periodic meetings or consultations with property owners to
discuss property management strategies and address any concerns.

 Experience: Relevant experience in property management, real estate, or a related field.
 Licensing: Depending on local regulations, property managers may need to hold specific
licenses or certifications.
 Skills: Strong organizational, communication, and problem-solving skills are essential
for effective property management.

 Responsive Service: Providing prompt and professional responses to tenant requests,
concerns, and maintenance issues.
 Effective Communication: Maintaining open lines of communication with tenants and
addressing any issues or complaints efficiently.
 Property Quality: Ensuring that the property

 Professional Management: Experienced property managers handle all aspects of
property management, reducing the burden on property owners.
 Efficiency: They streamline operations, improve tenant satisfaction, and ensure
compliance with legal requirements.
 Financial Performance: Effective property management can enhance rental income,
reduce vacancy rates, and minimize operating costs.

Typical services include:
 Tenant Placement: Advertising, showing the property, screening tenants, and managing
lease agreements.
 Rent Collection: Collecting rent, handling late payments, and managing financial
transactions.
 Maintenance and Repairs: Coordinating regular maintenance and addressing repair
issues.
 Property Inspections: Conducting regular inspections to ensure property condition and
compliance with lease terms.
 Legal Compliance: Ensuring adherence to local laws, handling evictions, and managing
legal documents.
 Financial Reporting: Providing regular statements and reports on income, expenses, and
property performance.

Property managers use various methods to find tenants, such as listing the property on rental websites, social media, and local advertising. They screen tenants through background checks, credit reports, employment verification, and previous rental history to ensure they are reliable and financially stable.

Typical services include:
 Tenant Placement: Marketing the property, screening and selecting tenants, and
handling lease agreements.
 Rent Collection: Collecting rent payments, handling late payments, and managing
financial records.
 Maintenance and Repairs: Coordinating routine maintenance and emergency repairs,
and managing relationships with contractors.
 Property Inspections: Conducting regular property inspections to ensure it is well-
maintained and that tenants comply with lease terms.
 Legal Compliance: Ensuring compliance with local landlord-tenant laws, handling
evictions, and managing lease agreements.
 Financial Reporting: Providing regular financial reports, including income, expenses,
and maintenance costs.

Yes, property management services typically include marketing the property through various channels such as online listings, social media, and local advertisements to attract potential tenants.

Typical services include:
 Tenant Placement: Advertising, showing the property, screening tenants, and managing
lease agreements.
 Rent Collection: Collecting rent, handling late payments, and managing financial
transactions.
 Maintenance and Repairs: Coordinating regular maintenance and addressing repair
issues.
 Property Inspections: Conducting regular inspections to ensure property condition and
compliance with lease terms.
 Legal Compliance: Ensuring adherence to local laws, handling evictions, and managing
legal documents.
 Financial Reporting: Providing regular statements and reports on income, expenses, and
property performance.

Report rental income, deduct allowable expenses, and comply with local tax regulations.

Keep detailed records, create a budget, and use accounting software or services.

Mortgage interest, property taxes, repairs, maintenance, and management fees.

Maintain accurate records, separate personal and rental finances, and consult a tax professional.

Rental income, property appreciation, and potential tax benefits.

Property managers use various methods to find
tenants, including listing the property on rental websites, conducting marketing campaigns, and
leveraging their network of potential renters. They also handle showings and the application
process.

Tenant screening typically involves
background checks, credit reports, employment verification, and rental history reviews. Property
managers aim to ensure that potential tenants are reliable and financially stable.

Property managers handle late rent payments by
following a set process that includes sending reminders, applying late fees, and eventually
starting eviction procedures if necessary. They ensure that all legal requirements are met during
this process.

Property management companies in Kenya use various methods to find tenants, including online property listings, local advertisements, and their own network of prospective renters. They handle the entire application and screening process.

Tenant screening in Kenya typically involves background checks, credit assessments, employment
verification, and rental history reviews. Property managers aim to ensure tenants are reliable and
financially stable.

Property management companies handle late rent payments by sending reminders and applying late fees as per the lease agreement. If rent remains unpaid, they may initiate eviction proceedings following Kenyan
landlord-tenant laws.

Pay Rent: Pay rent on time as specified in the lease agreement.
Maintain the Property: Keep the property clean and in good condition. Report any
maintenance issues promptly.
Follow Lease Terms: Adhere to the rules and regulations outlined in the lease
agreement.
Provide Notice: Give proper notice if planning to vacate the property or if there are
changes in circumstances that affect the lease.

Communicate Early: Inform the landlord as soon as possible and discuss potential
solutions or payment plans.
Document Communication: Keep records of all communications regarding payment
difficulties.
Seek Assistance: Explore local rental assistance programs or financial aid if needed.

 Cleanliness: Keep the property clean and free of clutter.
 Minor Repairs: Handle minor issues such as changing light bulbs or unclogging drains
unless specified otherwise in the lease.
 Reporting Issues: Notify the landlord promptly of any maintenance issues that require
professional attention.

 Permission Required: Tenants typically need written permission from the landlord
before making any significant modifications.

 Reversible Changes: Some landlords allow minor improvements as long as they are
reversible or don’t damage the property.

If a tenant doesn’t pay rent, the property manager will follow a process that includes sending reminders, applying late fees if stipulated in the lease, and initiating eviction proceedings if necessary, in compliance with local laws.

Acknowledge the notice, schedule a move-out inspection, and prepare for new tenant arrangements.

Clean the property, repair any damages, and follow the move-out procedures outlined in the lease.

Clean, inspect, and make necessary repairs to ensure the property is in good condition.

Only if allowed by the lease agreement or with valid reasons and proper notice.

Follow legal procedures for handling abandoned property, including notifying the tenant and storing belongings.

o Previous landlord's contact information, tenant’s payment history, and general
behavior.

• Right to a habitable property, privacy, and protection from discrimination and illegal eviction.

Paying rent on time, maintaining the property, and following lease terms

• Report safety hazards, ensure proper maintenance, and follow safety regulations.

• Notify the landlord in writing and, if unresolved, contact local housing authorities or seek legal advice.

• Tenants should seek landlord approval before making any modifications or improvements.

o Credit score, income level, rental history, and background checks.

o Yes, but they must ensure their reasons are legal and non-discriminatory.

o Poor credit history, insufficient income, or negative rental history.

o Provide proof of income, good rental references, and a strong credit history.

In writing, via email or official communication channels, to ensure documentation.

Clear, consistent communication via email, phone, and written notices.

Through direct communication, mediation, or legal channels if necessary.

Documentation provides evidence of agreements, communications, and any issues that arise.

Open communication, mutual respect, and timely resolution of issues.

 Fixed-Term Tenancy: A lease with a set end date, such as one year. Both parties are
bound for the entire term.

 Periodic Tenancy: A lease that renews automatically at regular intervals (e.g., monthly
or yearly). Can be terminated with proper notice.
 Tenancy-at-Will: A flexible arrangement where either party can terminate the tenancy at
any time, typically used in commercial settings.
 Month-to-Month Tenancy: A type of periodic tenancy where the lease renews monthly.
Either party can end it with a month’s notice.

Fixed-Term Tenancy: Has a specific end date and usually requires both parties to honor
the lease for its entire term.
 Periodic Tenancy: Continues indefinitely until either party gives proper notice to
terminate. Offers more flexibility but typically requires notice for termination.

Hiring a property manager can save you time and
effort, particularly if you own multiple properties or live far from your rental units. They handle
day-to-day operations, which can help you avoid the hassles of dealing with tenants,
maintenance issues, and legal compliance.

 Scope of Services: Detailed description of the services provided.
 Fee Structure: Breakdown of management fees and additional costs.
 Responsibilities: Duties of both the property manager and the property owner.
 Contract Duration: Length of the agreement and renewal terms.
 Termination Conditions: Terms for ending the contract and any associated penalties.
 Dispute Resolution: Process for handling disputes between the property manager and the
property owner.